Frequently Asked Questions

frequently asked questions

The following are commonly asked questions about jewellery and the NAJ. If you have a question you cannot find the answer for then contact us.

How do I confirm if a company is a member of NAJ?

Call the team to check if a company is a member of the association 0121 237 1110

Where can I get my jewellery valued?
Where can I find information about Hallmarking?

To find information about hallmarking please visit:

What do I do if I have a complaint against a member of the NAJ?

If you have a complaint against an NAJ member please See our complaints page.

What do I do if I have a complaint against a jeweller who is not a member of the NAJ?